Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover, this is the page to use. We explain below how to reach us, what we can help with, and what falls outside what we do.
How to reach the team
The best way to contact us is by email. We read every message that comes in and try to reply within two working days, though this can stretch during busier periods. Please email [email protected] and, where possible, mention which page or casino your message relates to. That alone saves us a lot of back-and-forth and gets you a useful answer faster.
We are a research and comparison publisher, not a casino operator. We don't hold player accounts, process deposits or withdrawals, or have any control over how an individual casino handles a customer's money. If your enquiry concerns a live account issue, see the section below on where that should actually go.
What we can help with
- Questions about our reviews — If something in one of our casino write-ups or guides, such as our page on the best non GamStop casinos, is unclear or you would like more detail on how a bonus or wagering requirement works, ask us.
- Corrections — Casino terms change frequently: welcome offers get revised, wagering requirements shift, payment methods are added or dropped. If you believe something on the site is out of date or inaccurate as of 2026, tell us what you found and where, and we will look into it.
- Content suggestions — If there's a topic connected to non GamStop casinos, casino not on GamStop bonuses, payments, or licensing that you think we should cover in more depth, we're open to hearing it.
- Editorial or partnership enquiries — If you represent an organisation and want to discuss working with us, introduce yourself and explain what you're proposing.
What we cannot help with
Because we don't operate any casino, sportsbook or payment system ourselves, there are some things we're simply not able to resolve directly:
- Account or balance issues — Login problems, delayed withdrawals, disputed bonus terms or blocked accounts need to go through the customer support channel of the casino itself. Most sites we review offer live chat or email support, and a formal complaints procedure if that first contact doesn't resolve things.
- Verification (KYC) requests — Identity or source-of-funds checks are carried out by the casino, not by us. We can explain generally how KYC works, but we cannot submit documents or speed up a review on a reader's behalf.
- Requests to remove self-exclusion — If you are self-excluded via GAMSTOP or a similar scheme and want that reversed, this has to be actioned by GAMSTOP or the relevant operator directly, not by us.
Concerned about gambling harm?
If you or someone you know is struggling with gambling, please mention this in your message so we can point you towards appropriate support, or contact GamCare directly, who offer free, confidential advice for anyone affected by gambling in the UK. We do not provide crisis support ourselves, but we take these messages seriously and will always respond.
What happens after you send a message
Every email is read by a person, not answered by an automated system. Once your message arrives, it's reviewed and directed to whoever on the team is best placed to answer it. Our aim is to reply within two working days. If your enquiry is complex, for instance a detailed fact-check query, it may take a bit longer, but you will hear back.
Why accuracy matters to us
Our reviews of casinos not on GamStop, their bonuses, wagering requirements and payment options are based on research carried out at a specific point in time. Casino terms are not static, and an offer that was accurate last month may have changed by the time you read it. Reader feedback is one of the ways we catch this, so if something looks off, telling us helps keep the site useful for the next person who reads it.
Thank you for taking the time to get in touch. We look forward to hearing from you.